Shipping Processing Time
Most of the order will be shipped to you within 1 business days of placing your order. However, if the inventory is in process of replenishment from domestic warehouse it may take 2-4 business days to ship your order.
If the replenishment is coming from Germany, the processing time may be 2-3 weeks or longer if it happens during holiday season. We will notify you if longer wait time is expected.
Some items are "special order" as they either need to be built-to-order or sourced from manufacturer, and we will note this on the items page. We will contact you with updates on ETA.
Please note that you, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumers goods. We do not collect beforehand, and can't give you an estimate of the cost, because it varies widely around the world. Please do your research so you're ready to get your package cleared through customs and have an idea of what the additional cost will be.
If you deny payment for these fees, we are not responsible for any additional charges by the shipping courier to have the package returned to us.
If the package is returned and we have received it, the refund for freight is excluded.
For returns, the buyer is responsible to cover any shipping charges, VAT, tariff, duty, taxes, handling fees, customs clearance charges. A new order will have to be placed if you want to exchange sizes or items.